Latest Customer Data Platforms Articles(Page 6)

Loyalty Starts With a Unified Customer Experience

How 5 Airlines Stack up on the State of Customer Experience

Tealium Launches CloudStream for Zero-Copy Data Orchestration

Navigating the Sea of Accessibility Regulations Under Your Radar

The Year You’ll Have to Defend Every Marketing Dollar

AI in Customer Experience: Powerful Use Cases You Shouldn’t Ignore

NiCE & Snowflake Partner to Unify CX Data Across Enterprise

Why Modern CMOs Can’t Ignore Backend Infrastructure Anymore

Predictive AI in Customer Experience: What Works Today

Model Context Protocol (MCP): Boosting AI in Marketing Workflows

Contentstack Adds Orchestration, Real-Time Analytics to Headless CMS

The Quantum Leap: How Marketing May Soon Compute

Research Shows Human-Centered AI Key to CX Success

Could Salesforce-Informatica Acquisition Create a Data Queen?

How to Build a Data Story That Drives Customer Experience

Customer Data Is a Strategy—Not a System Problem

How Smart CMOs Stay Ahead in Rough Economic Times

Inside the New Digital Strategy Playbook: What Smart CMOs Do Differently

What Is Contact Center as a Service (CCaaS)?

Customer Health Scores Are the New CX Metrics That Matter

The New Realities Behind Customer Engagement Metrics

Press Ganey Forsta Acquires InMoment to Expand CX Intelligence Capabilities

Examining the State of Digital Customer Experience

The Ultimate Guide to Call Center Analytics

The Predictive Analytics Models Marketing Leaders Should Know

An Essential Guide to Contact Center Workforce Management

Customer Service Experience: Definition, Tips & Examples