Latest Customer Data Platforms Articles(Page 83)

Has the Rise of the CDP Changed How Companies Use CRMs?

Adobe Announces CDP Built for First-Party Data

How Do You Teach Empathy?

Can Your Website Still Be the Backbone of Your Digital Experience?

After a Decade of Digital Experience Software Acquisitions, What's Next for Adobe?

2020 Provided Many Customer Experience Lessons — Here Are 5 of Them

3 Core Practices of Emotionally Intelligent CX Teams

Now You See Me, Now You Don’t: Navigating the Cookie-less World

Talkdesk Strengthens Microsoft Integration to Improve Contact Center Experience

Adobe Adds New Features and Capabilities to Adobe Experience Manager

Empathy at Scale: The Secret to Building Real Connections with Customers

A Manifesto for the Pioneers of the Digital Revolution

As Google FLoC Trial Rolls Out, What's a Marketer's Next Move?

Do CDPs Really Make Marketers Independent of IT?

Newegg Embraces Dogecoin, Moz Announces New Metrics Suite & More News

10 Skills and Traits for Customer Experience Professionals in 2021 and Beyond

Are Your Customer Acquisition Tactics Annoying Your Existing Customers?

Does Your Martech Stack Inspire Joy?

Newegg Embraces Dogecoin Cryptocurrency for Customer Payments

3 Considerations When Developing a Chat App

5 Skills Contact Center Employees Need Beyond Empathy

Don’t Push Pause on Your Digital Transformation

Getting the Most From Your Customer Journey Maps

Microsoft Acquires Nuance, Arc XP Adds eCommerce Offering and More News

To Team or Not to Team, That Is the Customer Success Question

Balance Customer Feedback and Innovation to Perfect Your Customer Experience

Don’t Fall Into the Trap of 'Ego-vation'