Sponsored Article
The service delivery market is evolving, and organizations are always on lookout for new shoring opportunities. Few may have considered Africa, which is emerging as the most dynamic, underutilized service delivery market in the world with many unique and untapped advantages.
Global digital business services company TP stands ready to be your service delivery partner for Africa. TP’s global scale and industry leadership is unmatched. With nearly half a million employees stationed across more than 170 countries, TP knows how to establish operations in any country, and have globally proven standards and processes in place to optimize operational efficiencies.
This expertise extends into Africa. With nearly two decades of experience in Africa, TP delivers impactful results across diverse industries and competitive markets. TP has decades of expertise in global service delivery, thanks to their strategic presence in 11 African countries. Their operations across Africa guarantee access to the continent's full advantages for anyone considering a new partner.
Here’s what a reliable partner looks like and what makes TP’s approach unique.
Consolidated Language Delivery
TP’s strong base of operations in Africa offers their clients the unique ability to cover multiple markets to serve a vast array of customers. Whether organizations are serving customers in EMEA or North America, Africa provides a rare combination of broad multilingual capacity, time zone alignment and cultural fluency. English speakers can serve clients in North America and the UK, while French, Spanish and Portuguese speakers serve clients in Western Europe.
A Talent Pool That’s Deep, Driven and Growing
Africa is home to one of the world’s fastest growing and underutilized labor forces. Over 60% of Africa’s population is under 25, while higher education in Africa has grown by over 300%. Taken together, this rising youth population armed with increasing rates of higher education and digital upskilling create an abundant pipeline of ambitious talent.
This creates a rare opportunity. Companies can access top-tier talent at scale, while also supporting impactful job creation across African economies. African governments understand that service delivery holds a huge opportunity for job creation and are actively investing in programs to align education systems with the needs of the service industry.
TP sees this as a win-win. For every role they open in their Africa operations, they receive applications from ten or more qualified candidates, allowing them to recruit the best of the best. These individuals bring energy, education and a clear desire to build long-term careers in digital support and service delivery innovation, boosting service delivery for organizations. And TP’s clients benefit from faster operational ramp-up times.
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How TP’s Infrastructure and Technology Advantage in Africa Is Built for Scale
TP’s longstanding presence in Africa is strategic and operational, not just symbolic. With nearly two decades of investment across the continent, TP has built a robust delivery network designed to meet the needs of both global organizations and regional clients. From Cairo to Cape Town, TP operates state-of-the-art service centers that reflect consistent quality, infrastructure resilience and a deep understanding of local markets. TP maintains standardized, high quality and consistent service quality across all its African locations. Clients can expand their operations into new countries without sacrificing reliability or performance.
Standing By to Support Your Business
With globally proven best practices and decades of operational experience in Africa, over 50 delivery sites and 50,000+ employees across 11 countries, TP brings scale, consistency and deep local expertise to every client engagement. Their teams support service delivery in more than 60 languages and help global brands thrive across both international markets and Africa’s growing economies.
Want to learn more? Read the whitepaper TP in Africa: An Effective Blueprint for Efficient Service Delivery.
