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Wasn't NPS Supposed to Be All But Gone This Year?

Customer Data Whispers, AI Answers: A New Playbook for 2026

Outset Raises $30M Series B for AI-Native CX Platform

Cresta Launches Command Hub for Human-AI Contact Centers

UiPath & Talkdesk Partner on AI-Powered CX Automation

CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders

Inside the GenAI Divide — and Why Customer Experience Teams Are Closing It

Choice Paralysis Is Quietly Wrecking Your Conversions

Kustomer Adds Automation, Observability Assistants to CX Platform

The VoC Confidence Gap Is Here — and Surveys Won’t Save You

Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026

Why 2026 CX Will Look Nothing Like Today