Latest Customer Service(Page 12)

Could Salesforce-Informatica Acquisition Create a Data Queen?

The CX Premium: What Customers Really Value (and When They'll Pay for It)

What Repeat Behavior Really Means for Customer Loyalty

The Loyalty Equation: Trust + Context + Community

Customer Service Trends Show What Customers Really Want (It’s Not Just AI)

The Loyalty Program Illusion: Why Points Don’t Equal Preference

Contact Center Automation: What It Is and Why It Matters

These Tech Firms Rewrote the Rules of Customer Experience Metrics

Are You Ready for Agentic AI Shoppers as Customers?

The Real Reality of VR and AR in Customer Experience

How to Build a Data Story That Drives Customer Experience

Still Taking Calls After 30 Years: TP’s Miranda Collard on the Human Side of CX

Klarna CEO: We’re Giving AI More Customer Service Work, Not Less

The Loyalty Program Boomerang: When Rewards Drive Customers Away

Choosing Between Chatbots and AI Assistants: A CX Leader’s Guide

NICE Doubles Down on Agentic AI After Strong Q1 in the Cloud

What Is Contact Center as a Service (CCaaS)?

Customer Health Scores Are the New CX Metrics That Matter

Can Contact Centers Move From Cost Centers to Experience Hubs?

The New Realities Behind Customer Engagement Metrics

Press Ganey Forsta Acquires InMoment to Expand CX Intelligence Capabilities

Customer Loyalty Starts With Consistency, Ends With Advocacy

The Ultimate Guide to Call Center Analytics

An Essential Guide to Contact Center Workforce Management

The Future for Your Consumers Isn’t Social Media — It’s Social Life

Customer Service Experience: Definition, Tips & Examples

Predictive Analytics Reshapes Landscape for Data-Driven Leaders