Latest Customer Service(Page 128)

How Executives Can Lead the Way in SharePoint and Office 365 Adoption Efforts

How Design Thinking Can Help Improve Your Organization's Customer Experience

With Customer Experience, Time Is Money

Today's Product Managers Know Who's the Boss: The Customer

Adit Moskovitch: Use Analytics in a More Meaningful Way Throughout the Digital Workplace

Quick Links, Slow Links and Bad Navigation Design

Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News

Get to Know Your Shoppers the Way Netflix Knows Its Viewers

What Are the Core Competencies of an Effective Risk Officer?

GDPR Compliance: Just Because You Don’t Have to Doesn’t Mean You Shouldn’t

Model, Measure, Validate and Optimize Your Way to Customer Journey Success

8 Changes Chatbots Will Bring to the Workplace

How Thick Data Helps You Build Emotional Connections With Customers

Agility, Cupcakes and the Rise of the Customer as Designer

Customer Journey Mapping: Navigating a Course to Better Customer Relations

ICYMI: Avoid These Scary UI Mistakes, Renew Your Focus on Employees, More

Why Machine Translation Matters in the Modern Era

Steps You Can Take to Create a Winning Culture

5 User Interface Mistakes That Drive Customers Away

Customer Feedback Drives the Agile Organization

How to Build a Company Worthy of the Next Generation

Adobe Acquires Magento for $1.68B, HubSpot Integrates with Slack and Other CX News

Why a Great Company Story Begins With Technology

The Customer Journey Begins – and Sometimes Ends – With Your Employees

Google Duplex’s Conversational AI Shows a Path to Better Customer Service

6 Customer Experience Conferences to Get On Your Radar

Principles of Humility