Latest Customer Service(Page 129)

Why Business Agility Is the Key to Long-Term, Strategic Success

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

2 Characteristics of Effective Leaders: Authenticity and Integrity

Don't Base Your Brand Community on Hope: Research Matters

How Good Employee Practices Feed Into Great Customer Experiences

Customers Still in the Driver’s Seat, Mobilegeddon or Not

Humility: Developing an Old Skill for a New Age

ThoughtSpot Lands $145M in Funding, HubSpot Debuts Service Hub, More News

Employees Can Make or Break Your Customer Experiences

What it Takes to Create Exceptional Employee Experiences

The High Toll of Toxic Workplace Dynamics

Why I Hate Customer Service Chatbots

Why Self-Actualized Companies Achieve Higher Employee Satisfaction

How To Build an Alexa Skill That Improves Customer Experience

Customer-Centric? Employee-Centric? How About a People-Centric Culture

How Direct-to-Consumer Brands Are Upending Marketing

The Organization-Centric Universe

Marketo Acquires Bizible, Salesforce Buys CloudCraze, More News

A Good Chatbot Is Hard to Find

How Good Customer Experience Can Turn Bad, in the Swipe of a Credit Card

How Brands Can Repair a Battered Online Reputation

8 Considerations When Branding Your Chatbot

The Curious Case of the Black Leggings (and Why Leaving Facebook Isn’t Really an Option)

5 Steps to Creating a Robust Customer Advisory Council Program

5 Voice of The Customer Program Examples In The Wild

How an Engaged Front-Line Workforce Contributes to Great Customer Service

The Humanoid Touch: How AI is Changing Customer Experience