Latest Customer Service(Page 145)

Why Chatbots Can't Replace Empathy

Can NICE Close the Revolving Door of Call Center Agent Turnover?

What's in a Name: PernixData, Qumulo, Allyke

Salesforce Helps Customer Communities Flex Their Muscles

Lytics Introduces Personalization to Its Customer Data Platform

CMOs: Claim Ownership of the Customer Experience

Can We Automate Customer Journey Mapping?

Can We Talk? What Leadership Means Today

Stop Settling for IT Mediocrity - & Manage Beyond 'Meh'

Mastering the Art of World-Class Team Building

Why AI Is the New Power Fuel of the Enterprise

OpenText Acquires HP's CCM Assets for $315M

4 Ways to Harness Salesforce Data for Marketing Power

Want to Improve Customer Experience? Ask Your Customers for Help

The Big Missing Piece of That Salesforce-Demandware Deal

Cision Buys PR Newswire, Episerver Invests in Partners, More

See the World Through Your Customers' Eyes

How to Think Human in a Digital World

Align Your Online and Offline CX for Bottom Line Results

Personalization is Passé: Embrace Disruptive CX #SugarCon

Augmented Intelligence Helps Sales Teams Evolve

'Microsoft Has Cash to Spend' & Other Theories on the LinkedIn Acquisition

Convert Online Traffic into Showroom Traffic

IBM Tightens Integration With SugarCRM #SugarCon

Do We Really Have to Kidnap the Boss to Build Strong Teams?

Don't Force Your Employees to Learn or Share Knowledge

Microsoft Bids to Acquire LinkedIn for $26.2B