Latest Customer Service(Page 146)

Branding is Bull

Breathe New Life into Your Omnichannel Strategies

These Agencies Excel in UX, New SDL Execs, More

Relationships & Results Before Contracts: How to Win More Business

Chat Bots Are Cool, But Will They Replace Humans?

Lithium Pushes 'Total Community' with Social Tool

On Our Radar: Potentiate

The Good, the Bad, the Ominous: Meeker's Internet Trends Report

Managing Your Channel Partners - & Why Its Worth the Effort

The Trick to Reaching Your Global Customers

Could This Mobile App Help You Get Closer to Your Customers?

Why the Chat App Will Kill the Internet Browser

Identifying the Weak Link in Your CRM Evolution

5 Clear Ways that Communities Drive Business Value

Do You Abandon Your Customers Post-Sale?

These 5 Businesses Rock the Mobile App Experience

Salesforce Enters E-Commerce Space with $2.8B Demandware Buy

Austin-Based Social Marketing Platform Raises $50M

Ode to the Customer Champion

Exceed Customer Expectations with Internal Brand Alignment

Combine AI and the Human Touch for Exceptional Customer Service

Salesforce Lights Up Service Cloud Functionality

Why It's Time to Bring Creativity Back to Web Design

MS Dynamics CRM Release Targets Portals, the IoT

I'm Working Weekends, But Ignore My CEO Habits

Split Testing at Scale: Avoiding the Phantom Lift

Google I/O: An Always Listening Assistant, Deeper Enterprise Push