Latest Customer Service(Page 8)

Kustomer Secures $30M to Advance AI-Native CX Platform

HR’s CX Power Move: Building a Culture That Serves the Customer

Clear Language Is the Love Language of Customer Experience

NiCE and RingCentral Extend AI Partnership to Unite CX and EX

IVR vs. Conversational AI: Which Delivers and Which Delays?

Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First

Omnichannel Customer Experience: Why Most Strategies Still Fail

When UX Design Undermines Customer Experience

Genesys Secures $1.5B Investment From Salesforce & ServiceNow

The Most Overlooked Source of Actionable Customer Insights

What 2025 Data Tells Us About the Future of Chatbots in CX

The Making of Anthropic CEO Dario Amodei

Agentic AI and the Future of Customer Support: What CX Leaders Need to Know

The Omnichannel Illusion: Why Customers Just Want One Thing

Designing Customer Journeys With Heart—Even When Chatbots Are Involved

Customers and Tech Overload: Okay, Boomer?

What Prime Day 2025 Reveals About Shipping, Returns and Customer Expectations

Contentsquare to Acquire Loris AI for Conversation Analytics

Why Scalable Customer Journeys Are the New Growth Imperative

HubSpot Launches First CRM Connector for Anthropic's Claude

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

Inside the Brands Getting Data-Driven Customer Experience Right

The Insurance CX Upgrade: AI and Virtual Assistants in Action

How Agentic AI Broke the Rules of Martech Decisioning

Anticipation Is the Real Power of Agentic AI in Customer Experience

The Contact Center Tech That Works — And the Stuff That Doesn’t