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Research Report
Closing the CX Gap: Leaders vs. Customers
81% of leaders use AI, 74% of customers still pick up the phone and the gap is costing loyalty
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eBook
Cut Through the AI Noise: Your CX Roadmap Starts Here
Five9 Genius AI helped leaders cut 50% of calls, save 44% in costs and match customer intent 80% of the time — here’s the roadmap
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Case Study
CX Transformation That Pays for Itself
Five9 customers saw 212% ROI in under six months — find out how
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Case Study
From Fragmentated Sites to Future-Proof Framework
How Cox Automotive cut complexity to deliver consistent experiences at speed
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eBook
The State of AI in Customer Experience 2025
How AI, human talent and unified platforms are driving up to 20% higher customer satisfaction and measurable ROI.
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Guide
Getting Started with Contact Center AI
By 2029, 80% of problems could be solved without human help. Ready to make AI your ace before the clock runs out?
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Guide
Unlock Growth With Retail Content That Scales
Rigid CMS slowing you down? 72% of leaders say they can’t deliver personalized content fast enough
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Guide
The Enterprise Playbook for Scalable, Secure Multilingual Voice Support
Serve 25+ languages, slash support costs and ditch the robotic voice
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Guide
AI for Marketing: a Practical Guide to Getting Started
The perfect tool for marketing leaders who want to start smart and scale confidently
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Guide
The Software Industry’s Guide to Collecting Customer Feedback
See how top brands gather and apply insights to improve products, loyalty and revenue
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Guide
The Tech Leader’s Guide to Automating and Integrating Customer Feedback
Cut your response times in half by connecting the tools you trust
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Featured research
Research Report
Make Martech Work: How to Find the Right Service Partner
Half your martech budget goes to partners. This eBook helps make sure it’s not wasted.
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