AI for Customer Support Summit Boston 2025

The AI for Customer Support Summit will take place on October 29, 2025, at The Westin Copley Place in Boston. The one-day event convenes senior support leaders and practitioners for a focused forum on integrating AI into first‑ and second‑line customer support. The program covers practical applications of AI co‑pilots, intelligent routing, sentiment analysis and feedback loops.

Attendees will gain tools to streamline operations, reduce resolution times and enhance customer satisfaction through data‑driven decision‑making. The summit targets professionals charged with shaping support strategies, selecting technology and measuring impact across support channels and teams.

AI for Customer Support Summit Themes

• AI‑driven ticket resolution: for support managers and operations leads seeking to improve first‑ and second‑line efficiency through co‑pilots and agents.
• Customer sentiment & insight capture: for analytics, CX and voice‑of‑customer professionals focused on NLP‑based feedback loops.
• Human‑AI team integration: for support directors balancing agent enablement and intelligent automation.
• Scaling support with AI: for service leaders responsible for expansion, performance metrics and ROI measurement.

Key attendee profiles for AI for Customer Support Summit 

• Director or VP – Customer Support & Service Operations
• Head of Support Enablement or Support Engineering
• Customer Experience or CX Analytics Leader
• Customer Support Innovation or Technology Manager

Customer Success Collective – Product portfolio

• Summit series: in‑person leadership events focused on customer support, success operations and revenue operations, tailored by region and role.
• Digital community offerings: ongoing peer‑to‑peer learning, webinars and forums for support leaders on AI, feedback loops and CX metrics.
• Research & benchmarking reports: data‑driven insights on support performance, ROI frameworks and industry trends.
• Custom sponsorship programmes: designed for technology and service providers to engage support‑focused audiences at events and digitally.

Sponsors

• Infiniti Motor Company
• Ask‑AI Insight Platforms
• OnRamp