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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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The Hard Truth About Human-Like AI Conversations
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Editorial
Elderly couple hiking, with the man lending hand to the woman on a hill.
Not Your Grandparents’ Customer Journey
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Editorial
A woman sits at multiple computer terminals looking at screens filled with code.
Should Marketers Jump Into Vibe Coding?
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A conference hallway with Sitecore signage at the Sitecore Symposium 2025 at the Walt Disney Dolphin Resort in Orlando, Fla.
SitecoreAI and the Shift From Search to Discovery in Digital Experience
Digital billboard in New York’s Times Square displaying MoEngage’s announcement of $100 million in funding led by Goldman Sachs and A91 Partners, featuring the Nasdaq logo and a stylized statue graphic celebrating the milestone.
MoEngage Secures $100M to Expand AI Marketing Tools
A brown dog wearing a red collar looks intently at two plates of food — one filled with fruits, vegetables and oats, and the other with a cooked chicken and bacon — appearing to deliberate between the healthy and indulgent options.
CX by Design and the Hidden Power of Choice Architecture
A person with their feet up, wearing cozy socks with a coffee mug next to their feet and fireplace in the background, signaling a holiday season scene.
4 Trends Affecting Digital Marketing This Holiday Season
Woman holding an oil dipstick looking under the hood of a car.
Marketers: Stop Anthropomorphizing AI, Learn What It Actually Does Under the Hood
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AT&T’s John Miller on Turning Customer Obsession Into Everyday Practice
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Big Data & AI World London 2025

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Conference
Date
Mar 12, 2025 –
Wednesday
Mar 13, 2025
Thursday
Time
9:00 AM – 5:00 PM
(UTC+00:00) United Kingdom Time
Location
London

What You’ll Learn

Data and AI are reshaping every industry. Capitalize on their transformative potential at Big Data & AI World 2025.

Learn best practices for improving data literacy, governance and skilling your workforce for the future. Register your interest today to prepare your business to thrive in the age of data and machine intelligence.

Featured events

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Webinar
Nov 13, 202509:00 AM PST
Know Your Caller Reputation: How to Protect Your Brand and Get More Calls AnsweredOnline
80% of unidentified calls go unanswered. See why your calls aren’t getting through.
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How to Build a Solid Knowledge Foundation for AI Success
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Nov 20, 202509:00 AM PST
How to Build a Solid Knowledge Foundation for AI SuccessOnline
See how leading brands keep their AI honest, compliant and actually helpful.
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From Manual to Magical: How AI Transforms CX Teams
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Dec 02, 202509:00 AM PST
From Manual to Magical: How AI Transforms CX TeamsOnline
Learn how to replace manual support processes with automation that actually delivers.
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Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
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Dec 09, 202509:00 AM PST
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)Online
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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