Bloomreach: The Edge Summit Miami 2025

The Edge Summit will take place September 17–18, 2025 in Miami at the Fontainebleau Miami Beach for executive sessions and 1 Hotel South Beach for networking and breakout events. A parallel summit follows September 23–24 in London.

The event is organized by Bloomreach and focuses on reimagining customer experience in the age of AI. It brings together senior executives and practitioners in distinct “Executive” and “Expert” tracks that combine keynote presentations with focused strategy discussions, workshops and networking.

The Edge Summit Themes

• AI‑driven customer experience transformation – valuable for CMOs, heads of digital and CX leads evaluating AI integration into customer journeys.
• Executive strategy in AI adoption – aimed at C‑suite and VPs assessing AI's impact on business models, operations and revenue growth.
• Technical mastery and implementation tactics – useful for marketing technologists, product owners and platform architects driving AI deployments.
• Peer learning and best practice exchange – beneficial for directors and managers seeking practical insight through collaborative discussion.

The Edge Summit Target Audience

• C‑suite and VP leaders in marketing, CX and digital transformation.
• Marketing operations, platform and data leads managing tech integration.
• Product managers and innovation leads evaluating AI use cases.
• Agency and consultancy senior staff focusing on AI‑enabled customer experience.

Bloomreach Product Offerings

• Bloomreach Experience (brX): a composable digital experience platform combining headless CMS, search and merchandising tools for teams operating across channels.
• Bloomreach Engagement: a customer engagement suite that integrates email, mobile, web channels with segmentation and journey orchestration capabilities.
• Bloomreach Discovery: an AI‑powered search and product discovery solution tailored for commerce, offering autocomplete, recommendations and merchandising controls.
• Bloomreach CDP: a unified customer data platform that ingests behavioural and transactional data to build real‑time profiles and drive personalised experiences.