Chief Customer Officer Summit New York 2025

The Chief Customer Officer Summit is set for March 12, 2025, in New York, it will bring together customer success leaders and professionals to exchange insights and develop strategies for enhancing customer relationships.

The agenda is packed with expert-led sessions, practical workshops, and networking opportunities. Attendees will learn about the latest customer success innovations and the role of customer success teams in driving business growth and customer retention.

Elevate your customer-centric strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to lead from the front.

Themes at the Chief Customer Officer Summit

• Customer Retention Strategies: Designed for VPs and directors in customer success, this theme will focus on best practices to ensure long-term client relationships, loyalty, and lifetime value.
• Scaling Customer Success Teams: Critical for managers and team leads responsible for growing their CS organizations and optimizing performance as teams expand.
• Data-Driven Customer Success: Relevant for data analysts and operations executives interested in leveraging analytics and KPIs to enhance customer success effectiveness.
• Cross-Departmental Collaboration: Aimed at professionals in CS leadership roles who need to align customer success initiatives with marketing, sales, and product teams for improved customer experience.

Key Personas Attending the Chief Customer Officer Summit

• Chief Customer Officers (CCOs)
• Customer Success Managers (CSMs)
• Directors of Customer Success
• Product Marketing Managers

Customer Success Collective Product Offerings

• Customer Success Membership: Provides access to exclusive content, events, and peer networking opportunities for CS professionals looking to stay ahead of industry trends.
• CSC Digital Resources: An online library offering articles, case studies, and templates designed to support customer success teams in their day-to-day functions.
• Online Courses and Certifications: Structured learning paths and professional certifications tailored for individuals looking to advance their skills in customer success management.
• Workshops and Conferences: In-person and virtual events where customer success professionals can attend practical sessions, meet industry experts, and build a professional network.