Chief Experience Officer Exchange: Emerging Tech Austin 2025

The Chief Experience Officer Exchange will take place October 15‑17, 2025 at Downright Austin in Texas. The event is designed as an invitation‑only forum for senior customer experience leaders seeking a focused environment for peer benchmarking and solution sourcing.

The Exchange is hosted as part of Customer Contact Week Digital and combines intimate networking, peer‑driven sessions, and curated vendor meetings to address strategic CX challenges in enterprise environments.

Exchange themes: Chief Experience Officer Exchange

• AI‑powered personalization and journey mapping useful for CX directors, VPs of customer insights, and strategy leads reviewing enterprise roadmaps
• Voice of customer programs and advocacy strategies relevant to head of VoC, CX managers and feedback analysts seeking deeper insight alignment
• Cross‑functional customer‑centric workflow design, suited to customer operations leads and process improvement executives
• Solution sourcing and benchmarking via curated vendor engagements, ideal for Chief Experience Officers evaluating strategic partners or platforms

Who should attend Chief Experience Officer Exchange

• Chief experience officers, customer strategy leads overseeing enterprise CX agendas
• VPs or directors responsible for contact center transformation and customer operations
• Head of customer insights or VoC program leads focused on organizational feedback strategy
• CX technology or vendor selection leads evaluating enterprise tools or services

Current offerings by Customer Contact Week / CMP

• Customer Contact Week events (e.g. Las Vegas, Orlando, Nashville) providing thought‑leadership on contact center operations and digital CX strategy
• Executive Exchange series including the Chief Experience Officer Exchange offering invite‑only peer benchmarking and vendor engagement opportunities
• CX research and advisory services via CMP Research, covering contact center intelligence, VoC metrics, automation and AI adoption best practices
• CCW Digital platform — an online CX community with reports, webinars and tools supporting program leads and decision‑makers in customer contact operations

Sponsors of the Chief Experience Officer Exchange

• Google
• IBM
• NICE
• AWS
• Avaya
• Five9
• Genesys
• Microsoft
• Salesforce
• Sprinklr
• TransPerfect
• Verizon
• Zoom