Contentsquare’s CX Circle New York 2025

Contentsquare’s CX Circle takes place on September 30, 2025, in New York City. The one-day event will be held at The Glasshouse, with virtual attendance available.

The event convenes digital experience professionals across marketing, product, UX, analytics and IT to explore AI in CX, personalization strategies and customer journey automation. Sessions include the CX Circle Awards, expert keynotes, peer networking and a rooftop reception.

CX Circle themes

• AI in CX – practical use of Contentsquare’s Sense AI agent to automate and optimize customer journeys; relevant for product managers and data leads.
• Personalization at scale – deploying real‑time personalization across web and mobile channels; applicable to ecommerce directors and marketing technologists.
• Data‑driven insight to action – converting analytics into measurable impact and prioritization; suited for analytics managers and digital strategists.
• Customer experience orchestration – integrating tools and organizational workflows for seamless customer journeys; aimed at CX leaders and IT architects.

CX Circle Target personas

• Product managers focused on feature adoption and user journey optimization.
• Marketing directors responsible for conversion and personalization strategies.
• UX or digital design leads advancing customer engagement through interface design.
• Data and analytics heads tasked with ROI and performance measurement in CX initiatives.

Contentsquare product suite

• Experience Analytics: captures user interactions across web and mobile, enabling senior analysts to identify friction points and optimize conversion funnels.
• Product Analytics: tracks feature-level usage and workflows, providing roadmap validation for product teams.
• Voice of Customer: integrates survey and feedback mechanisms to align CX decisions with real user sentiment.
• Experience Monitoring: delivers real-time alerts on UX issues (e.g., slow loads, errors), supporting IT and site reliability teams.

Sponsors

• Dynamic Yield by Mastercard
• Optimizely
• UserTesting
• Braze
• BazaarVoice