Conversational AI & Customer Experience Summit Singapore 2026

A one-day summit exploring conversational AI's role in transforming customer experience across Asia.

The Conversational AI & Customer Experience Summit (CACES) Singapore 2026 runs May 15 at the Four Points by Sheraton Singapore, Riverview. Organized by Altrusia, the one-day event brings together professionals across Asia to examine how conversational AI technologies — including natural language processing (NLP), machine learning, chatbots and voice assistants — are reshaping customer engagement.

The summit covers a broad agenda spanning emerging AI trends, regulatory and ethical considerations, multichannel engagement strategies and enterprise scaling. Attendees can expect networking opportunities, sessions with industry leaders and exposure to startup innovations in the conversational AI space.

CACES 2026 Themes & Focus Areas

• Emerging Trends in Conversational AI: Current innovations in NLP, machine learning, chatbots and voice assistants
• Regulatory & Ethical Considerations: Designing compliant, ethically grounded conversational experiences
• Multichannel Engagement Strategies: Applying conversational AI across websites, apps, social media and messaging platforms
• Personalization & Customer Insights: Using analytics and AI to tailor customer interactions and recommendations
• Scaling Customer Support with AI: Deploying automated chatbot and voice assistant solutions to strengthen support infrastructure
• Measuring ROI & Success Metrics: Tracking key performance indicators such as customer satisfaction score and cost reductions
• Human-AI Collaboration: Balancing human and AI-driven service to build trust and improve experience
• Enterprise Scaling: Best practices for deploying conversational AI across departments
• Cross-Industry Applications: Use cases spanning finance, retail, healthcare, travel and telecommunications
• Future Innovations & Challenges: Trends shaping the next phase of conversational AI and customer experience strategy

Who Should Attend CACES Singapore

CACES Singapore targets senior decision-makers and practitioners responsible for AI, customer experience and digital strategy. Key personas include:

• C-suite & VP-level executives in digital transformation, technology, marketing and innovation
• Directors & Heads of customer experience, customer success and client services
• Product & Strategy leaders overseeing AI, brand management and solutions delivery
• Technology & Engineering professionals in ICT architecture, speech applications and audio signal processing
• Data & AI specialists including data scientists, enterprise CRM architects and AI managers

CACES 2026 Industry Partner

• NiCE (Co-presenting partner)

CACES 2026 Media Partners

• Events Notification
• CoinPedia
• Times Of AI
• ZEX PR Wire
• AI PressRoom
• TechDogs
• CapitalBay News