Crescendo Live: San Francisco 2025

Crescendo Live: San Francisco 2025 is scheduled for Oct. 28, 2025 in San Francisco. The format includes a main stage day of panels, executive conversations and a welcome reception for CX and AI leaders.

The event focuses on practical customer experience transformation in the AI era. Attendees will hear tactics for measurable business impact, insights from practitioners solving CX challenges today, and sessions detailing what a level-5 AI contact center looks like in practice.

Crescendo Live Themes

• Tactical deployment of AI in contact centers, including agent assist and voice agents; relevant for CX operations leaders and support managers.
• Strategies to move beyond vanity metrics toward measurable business outcomes; useful for senior leadership, analytics heads and CX strategy executives.
• Real-time and multichannel feedback mechanisms including live chat, email automation and VoC insights; valuable for product managers and digital feedback teams.
• AI and human integration in customer experience, combining technology with expert staffing; applicable to operations heads, vendor management and CX designers.

Crescendo Live Target Audience

• Chief Customer Officers, Directors of Customer Experience and CX Strategy leads.
• Heads of CX Operations, Support Managers or Contact Center Leaders managing AI-human workflows.
• Product Managers and Digital Feedback Leaders responsible for feedback tools and multichannel touchpoints.
• Analytics and Insights Executives focused on translating data into business impact and root cause analysis.

Crescendo Offerings

• AI CX Assistants — Automated agents handling live chat, messaging, email and voice with AI tuning; designed for consistent support across channels.
• Voice Agents and Live Chat Solutions — Interactive voice and text-based agents integrating human-in-the-loop escalation for complex cases.
• VoC (Voice of the Customer) Insights and CX Insights — Feedback collection, trend analysis and dashboards to measure sentiment and surface root causes.
• Email Automation and Brand-Aligned Support — Tools automating communications in email while maintaining brand standards and human oversight.
• Managed AI Services and Human-Agent Hybrids — Combining AI automation with human agents for complex or high-value interactions to ensure quality, compliance and empathy.