CS100 Summit Sundance 2025

The CS100 Summit 2025 is scheduled for September 22–24, 2025, at the Sundance Mountain Resort, in Sundance, Utah. Hosted by ClientSuccess, this event is designed for customer success executives and leaders to engage in strategic discussions and networking.

The summit will feature keynote presentations, breakout sessions, and networking opportunities, focusing on customer success strategies and leadership. Attendees will have the opportunity to participate in workshops and activities aimed at enhancing their professional development in a collaborative environment.

Key Themes at CS100 Summit 2025

• Customer Success Strategy: Exploring methods to align customer success initiatives with business objectives, relevant for senior management and strategy professionals.
• Leadership Development: Discussing approaches to enhance leadership skills within customer success teams, beneficial for team leads and department heads.
• Technology Integration: Examining the role of technology in optimizing customer success operations, pertinent to IT managers and systems integrators.
• Data-Driven Decision Making: Analyzing how data analytics can inform customer success strategies, useful for data analysts and business intelligence professionals.
• Cross-Functional Collaboration: Understanding the importance of collaboration between departments to improve customer outcomes, significant for project managers and team leads.

CS100 Summit Target Audience

• Customer Success Executives: Professionals overseeing customer success strategies and operations.
• Team Leaders: Individuals managing customer success teams and initiatives.
• Product Managers: Professionals integrating customer feedback into product development.
• Business Analysts: Experts analyzing customer data to drive business decisions.

ClientSuccess Product Portfolio

• Customer Success Platform: Provides tools for managing customer relationships, tracking engagement, and measuring success metrics to enhance customer retention.
• Reporting and Analytics: Offers dashboards and reports to monitor customer health scores, usage patterns, and other key performance indicators.
• Integration Capabilities: Supports integration with CRM systems, communication tools, and other enterprise software to streamline customer success workflows.
• Onboarding and Training Resources: Provides educational materials and support to assist teams in implementing customer success strategies effectively.

Event Sponsors

• ClientSuccess
• Gainsight
• ChurnZero
• Totango