Conference
Date
Time
9:00 AM – 5:00 PM
(UTC-04:00) Eastern Time (New York)
Location
Fort Lauderdale, Fla.
Customer Contact East Fort Lauderdale 2026
What You’ll Learn
Customer Contact East: A Frost & Sullivan Executive MindXchange is scheduled for April 12–15, 2026, at the Marriott Harbor Beach Resort and Spa in Fort Lauderdale, Fla. The event focuses on practical strategies for enhancing customer contact operations and is tailored for professionals in customer experience and contact center management.
Attendees can expect sessions on agent engagement, channel experience design, AI and automation integration, and data utilization. The event provides a platform for exchanging insights among senior leaders in customer experience, operations, and digital transformation.
Key Themes at Customer Contact East 2026
- Agent Engagement Strategies: Approaches to improve agent performance and satisfaction; relevant for contact center managers and HR professionals.
- Channel Experience Design: Methods for creating cohesive customer experiences across multiple channels; pertinent to CX strategists and digital experience leaders.
- AI and Automation Integration: Implementing AI solutions to enhance customer service efficiency; useful for technology officers and process improvement managers.
- Data Utilization for Customer Insights: Leveraging data analytics to inform customer engagement strategies; applicable to data analysts and customer insight professionals.
Target Attendee Profiles
- Chief Customer Officers and Customer Experience Executives
- Contact Center Directors and Operations Managers
- Digital Transformation and Innovation Leaders
- Customer Service and Support Managers
Frost & Sullivan Offerings
- Executive MindXchange Events: Interactive conferences focusing on customer contact and experience strategies.
- Growth Innovation Leadership Councils: Membership programs providing insights and networking for business leaders.
- Market Research and Analysis: Reports and studies on industry trends and best practices in customer engagement.
- Consulting Services: Advisory services for organizations seeking to improve customer experience and operational efficiency.
Event Sponsors
- Acquire BPO
- Datamark
- Gatestone
- IA Solutions
- Interactions
- Intradiem
- Nextiva
- Observe.ai
- PolyAI
- ProcedureFlow
- Upland Software
- VXI
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