Customer Contact Week Australia 2026

Customer Contact Week (CCW) Australia 2026 is scheduled for March 4–6, 2026, at The Star Gold Coast in Broadbeach, Queensland, Australia. Organized by IQPC, this event focuses on advancements in customer contact strategies, bringing together professionals to discuss topics such as AI integration, omnichannel excellence, and workforce optimization.

The conference offers a range of sessions, including keynotes, workshops, and networking opportunities, aimed at providing actionable insights for attendees. Participants can expect to explore the latest trends and best practices in customer experience and contact center operations.

Customer Contact Week (CCW) Australia 2026 Themes

• AI & Automation in Contact Centres: Exploring how artificial intelligence enhances customer interactions and operational efficiency, relevant for contact center managers and technology strategists.
• Omnichannel Excellence: Strategies for delivering seamless customer experiences across multiple channels, beneficial for customer experience leaders and digital transformation officers.
• Workforce Optimization & Culture: Approaches to improve agent engagement and performance, suitable for HR professionals and operations managers.
• Data & Analytics: Utilizing data to inform customer experience improvements, pertinent to data analysts and business intelligence professionals.
• Transformational Leadership: Leading change in customer contact strategies, important for senior executives and team leaders.

Customer Contact Week (CCW) Australia 2026 Target Audience

• Customer Experience Executives: Focused on overarching customer experience strategies.
• Contact Center Managers: Aiming to enhance contact center operations and agent performance.
• Digital Transformation Leaders: Seeking to integrate new technologies into customer contact strategies.
• Data Analysts: Looking to leverage data for customer experience enhancements.

Organizer's Offerings

• Conferences and Summits: Organizes events focused on customer contact, digital transformation, and related topics.
• Workshops and Training: Provides educational sessions for professional development in customer experience.
• Networking Opportunities: Facilitates connections among professionals in the customer contact field.
• Industry Insights: Offers research and reports on trends and best practices in customer contact strategies.

Event Sponsors

• TCN: A leading provider of cloud-based call center technology solutions. https://au.tcn.com/
• 8x8: Offers integrated cloud communications and contact center solutions. https://www.8x8.com/
• Genesys: Provides customer experience and call center technology solutions. https://www.genesys.com/
• Salesforce: Delivers CRM and customer service solutions. https://www.salesforce.com/