Customer Contact Week Europe Summit Amsterdam 2025

The Customer Contact Week (CCW) Europe Summit is scheduled for October 6–8, 2025, in Amsterdam. The event will be held at the Passenger Terminal Amsterdam and the Mövenpick Hotel Amsterdam City Centre. As the European flagship of the global customer contact event series, CCW Europe brings together leaders in contact centers, customer experience (CX), and digital services from across the continent.

Building on the success of previous years, the 2025 summit aims to provide attendees with insights into the latest industry trends, strategies, and technologies. The event will feature expert-led sessions, interactive workshops, and networking opportunities designed to equip professionals with the tools necessary to enhance customer management and service delivery.

Key Themes at CCW Europe Summit 2025

• Automation and AI Integration: Strategies for implementing AI and automation to improve service efficiency and customer satisfaction. Relevant for Chief Technology Officers and AI specialists.
• Omnichannel Customer Experience: Approaches to delivering seamless customer interactions across multiple channels. Beneficial for CX managers and digital strategy directors.
• Employee Engagement and Training: Methods to enhance employee performance and engagement in customer service roles. Useful for HR leaders and training managers.
• Data-Driven Decision Making: Utilizing analytics to inform customer service strategies and improve outcomes. Targeted at data analysts and business intelligence managers.

Target Audience for CCW Europe Summit 2025

• Chief Customer Officers seeking to enhance customer experience strategies.
• Contact Center Directors aiming to implement innovative service solutions.
• Digital Transformation Leaders focused on integrating new technologies.
• Customer Service Managers looking to improve team performance and satisfaction.

CCW Europe's Product Offerings

• CCW Europe Summit: An annual event providing insights and networking for contact center and CX professionals. :contentReference[oaicite:0]{index=0}
• Executive Exchange Series: Invitation-only events facilitating peer-to-peer discussions among senior leaders. :contentReference[oaicite:1]{index=1}
• Digital Content Hub: A repository of industry reports, interviews, and articles on customer contact trends. :contentReference[oaicite:2]{index=2}
• Webinars and Online Summits: Virtual events covering emerging topics in customer service and experience. :contentReference[oaicite:3]{index=3}