Customer Contact Week Las Vegas 2025

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas. The event brings together leaders in contact center operations and customer experience (CX) to explore strategies, technologies, and innovations shaping the future of customer engagement. Attendees can expect a diverse range of sessions, keynotes, and networking opportunities designed to enhance their professional expertise.

As one of the industry’s premier events, CCW offers participants access to cutting-edge insights and best practices from experts across sectors. It serves as a platform for professionals to benchmark their practices, explore transformative solutions, and discuss challenges and opportunities in delivering world-class customer service.

Event Themes for Customer Contact Week 2025

• AI and Automation: Exploring AI-driven tools and automation strategies for improving operational efficiency in contact centers, beneficial for CTOs, operations managers, and innovation leaders.
• Omnichannel Customer Journeys: Integrating multi-platform experiences to enhance customer satisfaction, targeting CX strategists and digital transformation leaders.
• Workforce Engagement and Training: Techniques for training and retaining talent in customer-facing roles, tailored for HR professionals and contact center directors.
• Data Analytics in CX: Leveraging data for actionable insights to optimize customer interactions, valuable for data analysts and CX managers.

Key Attendee Profiles

• Customer Experience (CX) Leaders: Professionals shaping customer engagement strategies.
• Contact Center Directors: Those overseeing operations and technology implementations.
• Technology and Innovation Leaders: Focused on deploying AI, automation, and analytics solutions.
• HR and Training Professionals: Supporting workforce development in customer service roles.

Customer Contact Week Offerings

• Networking Opportunities: Facilitating connections among industry leaders to share insights and strategies.
• Interactive Workshops: Hands-on sessions focusing on skills like leadership, technology integration, and CX innovation.
• Vendor Showcase: Demonstrating the latest tools and solutions for customer engagement and operations.
• Keynote Presentations: Delivered by thought leaders addressing critical trends in customer experience and technology.