Customer Contact Week Las Vegas 2026

Customer Contact Week (CCW) Las Vegas is scheduled for June 22-25, 2026 at Caesars Forum. The program is positioned as an in-person gathering for customer contact and contact center leaders, with sessions, networking and an expo hall for solution providers.

CCW Las Vegas content emphasizes customer contact operating models, contact center technology evaluation and peer benchmarking. The site also highlights CMP Research, the research and advisory arm of Customer Management Practice that supports CCW programming with provider-agnostic research, benchmarks and practitioner resources.

CCW Las Vegas Themes

• Contact center technology evaluation in the expo hall, including AI, analytics and CX management tools, aimed at CX and contact center leaders responsible for vendor selection, roadmap decisions and deployment governance.
• Customer contact operating strategy and benchmarking, oriented to directors and VPs who need peer comparisons, performance baselines and practical approaches to improving service outcomes across channels.
• Workforce and agent experience improvement, including leadership practices and operational changes that affect retention, coaching and performance management, relevant to contact center operations leaders and workforce teams.
• Customer self-service and process optimization, focused on reducing friction through better workflows and technology-enabled deflection, relevant to digital service owners and leaders accountable for containment and quality.
• Customer analytics and insights practices, including measurement and decision support for service leaders, relevant to analytics leaders, QA leaders and CX operations teams managing VOC, conversation intelligence and reporting.

CCW Las Vegas Target Audience

• Chief customer officer, VP of customer experience, or customer service executive accountable for CX strategy and service transformation.
• Contact center operations director or senior manager responsible for performance, quality, workforce management and day-to-day execution.
• CX operations or service technology leader responsible for platform selection, integration and automation governance.
• Customer analytics, quality assurance, or workforce engagement leader responsible for measurement, coaching and operational improvement.

Customer Contact Week and CMP Offerings

• CCW in-person event series, including CCW Las Vegas plus other city events, built around conference programming, networking and an expo hall for contact center, customer service and CX technology vendors.
• CMP Research research and advisory services, including benchmarking reports, data-driven analysis and executive benchmarks intended to support decisions on customer contact operations, agent experience and self-service optimization.
• CCW Digital, an online community and research hub that publishes customer contact content and resources for practitioners focused on contact center operations, technology selection and CX performance improvement.
• CCWomen community and summit programming connected to CCW, positioned for women and allies in customer contact roles seeking professional development, peer connection and leadership-focused sessions.
• CCW awards and partner programs, including event awards pages and sponsorship and exhibitor opportunities for providers targeting customer contact decision makers and budget influencers.

CCW Sponsors

• 8x8
• Amazon Web Services (AWS)
• CallMiner
• Deepgram
• Working Solutions