Customer Experience Strategies Summit Toronto 2025

The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel. This summit convenes CX and CS professionals from leading North American brands to discuss strategies, share insights, and network with industry leaders.

Attendees can anticipate over 20 hours of innovative content and 10 hours of networking opportunities. The agenda includes interactive sessions, curated breakout learning, and face-to-face networking, with a focus on building dynamic experience designs to augment CX ROI.

Key Themes at Customer Experience Strategies Summit 2025

• Customer Success as a Growth Engine: Elevating customer success from a support function to a revenue-driving growth engine, relevant for Customer Success Managers and Growth Strategists.
• End-to-End CS Program Strategies: Positioning and strategizing customer success programs internally and externally to streamline customer experience, beneficial for Program Managers and CX Strategists.
• Design Thinking in Digital Experience: Transforming design thinking experimentation to enhance digital experiences and amplify conversions, important for UX Designers and Digital Product Managers.
• Data Governance Strategies: Developing robust data governance strategies to safeguard customer privacy, essential for Data Protection Officers and Compliance Managers.

Target Audience for Customer Experience Strategies Summit 2025

• Customer Service and Experience Leaders aiming to enhance client engagement and satisfaction.
• Digital Transformation and IT Professionals focused on integrating new technologies into CX strategies.
• Data Analytics and Customer Feedback Teams seeking to leverage data for improved customer insights.
• Operations and Service Delivery Managers looking to streamline processes and improve service excellence.

Strategy Institute's Product Offerings

• Customer Experience Strategies Summit: An annual event providing insights and networking for CX and CS professionals. (customerexperiencecanada.com)
• Digital Customer Experience Summit: Focuses on digital trends in customer experience, offering strategies for digital transformation. (digitalcustomerexp.com)
• Customer Experience for Financial Services Summit: Tailored for CX professionals in the financial sector, addressing industry-specific challenges. (cxfinancialservices.com)
• Public Sector Customer Experience Summit: Dedicated to enhancing customer experience within public sector organizations. (publicsectorcx.com)