Customer Experience Strategies Summit Toronto 2026

A two-day hybrid summit covering CX, customer success and AI-driven digital engagement across more than 10 industries.

The Customer Experience Strategies Summit Toronto 2026 runs May 12-13 at the Hilton Toronto Airport Hotel & Suites. Billed as Canada's largest event focused on customer experience (CX), customer success (CS) and digital customer experience (DCX), the summit brings together senior executives and practitioners from financial services, retail, SaaS, hospitality, healthcare and beyond.

The event features interactive sessions, roundtables and breakout discussions organized across three streams: Customer Experience, Customer Success and Digital Customer Experience. Attendees can participate in person or virtually, with access to on-demand content and AI-powered matchmaking for networking.

Customer Experience Strategies Summit Toronto 2026 Focus Areas

• Customer Experience: Strategies to turn CX into a revenue-driving engine aligned around the complete customer journey.
• Customer Success: Proactive relationship management to drive retention at every stage.
• Digital Customer Experience: Integration of digital touchpoints to reduce friction using technology.
• AI-Powered Transformation: Using AI to deepen client relationships, automate processes, analyze sentiment and deliver measurable outcomes.
• Networking & Collaboration: Structured breakfasts, roundtables, exhibitor lounges and receptions for peer-to-peer exchange.
• Hybrid Event Experience: Combined in-person and virtual participation to broaden accessibility.

Who Should Attend Customer Experience Strategies Summit Toronto 2026

The summit targets senior professionals responsible for customer-facing strategy, operations and digital transformation across a wide range of sectors.

• Financial Services: CX, CS, client services, CRM, customer loyalty, analytics and AI/automation teams.
• Retail & E-Commerce: CX, operations, digital/omnichannel, personalization and fraud/trust functions.
• SaaS: Customer success, support, onboarding, product experience and service operations roles.
• Hospitality & Travel: Guest experience, loyalty, digital platforms and AI/automation professionals.
• Public Sector & Healthcare: Citizen/patient experience, digital services, compliance and service transformation leaders.