Customer Service and Experience West San Diego 2025

Customer Service & Experience West 2025 will take place on April 29-30, 2025, in San Diego, Calif. The event will be hosted at the Hyatt Regency La Jolla.

This conference will gather senior leaders in customer service and experience to explore strategies for enhancing customer relationships. Topics will include practical AI applications, evolving benchmarks, workforce management, and customer feedback integration.

Key Themes of Customer Service & Experience West 2025

• Practical AI Case Studies: Exploring real-world AI implementations to enhance agent capabilities and drive efficiency. Relevant for Chief Technology Officers and AI specialists.
• Evolving CX Benchmarks: Redefining customer experience metrics to secure executive support and demonstrate ROI. Suitable for Customer Experience Managers and Business Analysts.
• New Generation Workforce Management: Strategies to empower and train the next generation of service agents. Ideal for HR Managers and Training Coordinators.
• Voice of the Customer Integration: Methods to effectively capture and act on customer feedback. Beneficial for Customer Insight Analysts and Product Managers.

Target Audience for Customer Service & Experience West 2025

• Chief Customer Officers seeking to enhance service strategies
• Customer Experience Managers focused on improving customer satisfaction
• Service Operations Directors aiming to implement AI solutions
• HR Managers responsible for agent training and development

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