Customer Success Festival Austin 2025

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore cutting-edge strategies, insights, and challenges in the customer success field. Participants will engage in networking sessions, workshops, and panel discussions, all designed to drive success in customer retention, onboarding, and renewal processes.

With a strong focus on actionable strategies and industry-leading best practices, the festival offers opportunities to learn from thought leaders across global brands. Attendees will gain practical insights into topics such as churn mitigation, leveraging data for customer health, and driving revenue growth through customer success efforts.

Event Themes at the Customer Success Festival

• Tracking Metrics for Customer Success
  Useful for customer success managers and directors focusing on proving the value of their teams through data-driven metrics.
• Maximizing Product Value through Customer Education
  For customer success specialists and education teams seeking to empower users to get the most out of products.
• Operationalizing Customer Health
  Targeting VPs and directors of customer success, this theme addresses advanced strategies for improving customer health metrics.
• Driving Revenue through Customer Success
  Revenue-driven CSOs and senior managers can explore how customer success can drive significant growth in revenue.

Key Personas the Customer Success Festival Focuses on

• Customer Success Managers (CSMs)
  Mid-level professionals responsible for managing and optimizing customer relationships.
• Customer Success Directors
  Leaders who oversee customer success strategies and implementation at scale.
• Chief Customer Officers (CCOs)
  Executives responsible for the overall customer success function and aligning it with business objectives.
• Customer Success Consultants
  Independent professionals advising organizations on customer success best practices and strategies.

Product Offerings from Customer Success Collective

• Workshops and Training
  Comprehensive workshops designed to improve skills in customer success metrics, churn reduction, and renewals.
• Networking Platforms
  Facilitates connections between customer success professionals for mentorship, collaboration, and career development.
• Industry Events and Conferences
  Brings together thought leaders and practitioners from across the globe to share best practices and insights in customer success.
• Webinars and Online Content
  Provides on-demand webinars, articles, and resources focused on improving customer success strategies and technologies.