Marketing & CX LeadershipCMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered. SPONSORED BYFeatureWhere AI Wins — And Where It Still Falls Apart in Customer ServiceRead nowNewsSprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX SuiteRead nowEditorialHow AI Efficiency Crushes B2B Customer RelationshipsRead nowGreat CX at the Expense of Employees? That’s a Losing StrategyFive9 Appoints Jay Lee as Chief Marketing & Growth OfficerYour Customers Trust Humans More Than AI — Even When AI Is RightThe Real Problem With Conversational Commerce Starts After the AnswerMeet EmDash, the Cloudflare CMS and WordPress 'Spiritual Successor'HubSpot Shifts Breeze AI Agents to Pay-per-Result PricingExplore the Marketing & CX Leadership Channel
Apr 08, 202611:00 AM PDTWhat Your CFO Really Thinks About Your Marketing Numbers: The 3 Metrics That Change EverythingOnlineLive chat: Alchemer’s CFO & CMO + workbook to build a finance-ready marketing ROI case before your next budget cycle.RegisterFeatured
Apr 09, 202609:00 AM PDTBreaking the Martech Value PlateauOnlineYou’re already paying for your martech — now learn how to unlock its hidden value.RegisterFeatured
Apr 14, 202611:00 AM PDTThe State of Enterprise Site Search: Moving Beyond "Good Enough"OnlineJoin CMSWire and SearchStax for a conversation about how enterprise IT and marketing leaders are moving beyond basic site search.RegisterFeatured
Apr 16, 202611:00 AM PDT AI Adoption Roadmap: The Tech Traps Nobody is Talking AboutOnlineLagging on AI progress? Join this webinar to accelerate safely — without disrupting your current platforms.RegisterFeatured
Apr 21, 202611:00 AM PDTFrom Broken to Built for CX: Modernizing the Back OfficeOnlineMost CX organizations already know where the problem lives. The ones pulling ahead have figured out what to do about it.RegisterFeatured
Apr 22, 202611:00 AM PDTWhy Your AI Media Stack Is Leaking Revenue — And What Fixes ItOnlineStop layering AI on a broken foundation and start building the operating model that makes every media investment compound.RegisterFeatured
Apr 23, 202609:00 AM PDTAI for Your DXP: Connect What You Have, Transform How You WorkOnlineMost AI strategies stop at the platform—but work happens elsewhere. Bring intelligence into Teams, email, tickets and CRM.RegisterFeatured
Apr 28, 202609:00 AM PDTContent Strategy Leaders Live: Managing Scale, Safety & AI in ManufacturingOnlineHow manufacturing leaders update content systems to handle product complexity and scale while integrating AI safely.RegisterFeatured
Apr 07, 202609:00 AM PDTHow CX Teams Are Adding AI Without Starting OverOnlineLearn how leading CX teams are layering AI onto platforms like Zendesk to modernize — without the migration risk.RegisterFeatured