Customer Success Festival Las Vegas 2025

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success to explore the latest trends, challenges, and strategies impacting the industry.

Designed for customer success professionals, the event will focus on best practices, customer retention strategies, and cutting-edge tools. It offers a valuable networking opportunity and insights to help teams optimize their customer engagement and growth efforts.

Key Themes of the Customer Success Festival

• Customer Retention Strategies: Practical insights on retaining customers, with a focus on reducing churn, vital for directors and VPs of customer success.
• Customer Feedback Integration: Discuss how leveraging feedback can improve product development, relevant for product managers and customer success teams.
• Onboarding for Retention: Explore strategies for successful customer onboarding to ensure long-term retention, ideal for customer success managers.
• Efficiency Through Customer Success Tools: Learn about software and tools that improve customer success efficiency, of interest to operations and data-driven leaders.

Target Personas

• VPs of Customer Success: Focus on strategic leadership in customer retention and success metrics.
• Customer Success Managers: Direct engagement with customer onboarding and retention strategies.
• Product Managers: Use of customer feedback to inform product development and refinement.
• Operations Leads: Implementation of tools and systems to drive success efficiency.

Products Offered by the Customer Success Collective

• Training Programs: Specialized customer success training modules to improve team performance, designed for various levels of customer success roles.
• Industry Certifications: Certifications aimed at validating skills in customer success and retention strategies for professionals seeking career advancement.
• Networking Events: Access to in-person and virtual events where customer success professionals can connect, share knowledge, and discuss best practices.
• Resource Library: A comprehensive library of tools, templates, and research focused on customer success strategies, available to members.