Customer Success Festival New York 2025

The Customer Success Festival will take place March 19-20, 2025, in New York, and will focus on actionable strategies for enhancing customer success, delivering innovative solutions, and building stronger customer relationships. It will feature workshops, expert-led discussions, and networking opportunities with senior customer success professionals from various industries.

Elevate your customer-centric strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to lead from the front.

The Customer Success Festival Themes

• Customer Retention Strategies: Practical approaches for reducing churn and increasing loyalty. Targeted at customer success managers and account executives.
• Data-Driven Success Metrics: Utilizing analytics to measure customer engagement and predict behavior. Useful for data analysts and customer success analysts.
• Scaling Customer Success Operations: Best practices for scaling teams and processes efficiently. Ideal for customer success leaders and operations managers.
• Cross-Department Collaboration: Techniques for fostering stronger alignment between sales, marketing, and customer success teams. Relevant to VPs of customer success and sales directors.

Personas The Customer Success Festival Focuses on

• VPs of Customer Success: Lead initiatives for customer satisfaction and retention.
• Customer Success Managers: Manage client relationships and drive customer success goals.
• Account Executives: Focus on maintaining and growing client accounts.
• Data Analysts: Analyze customer data to inform strategies.

Products Offered by Customer Success Collective

• Customer Success Summits: In-person events focusing on strategies for improving customer retention and engagement.
• Online Communities: A platform for customer success professionals to share insights, resources, and best practices.
• Workshops and Webinars: Interactive sessions designed to provide deep dives into specific customer success methodologies.
• Content Library: A curated collection of industry reports, articles, and whitepapers focused on customer success strategies.