Customer Success Summit Chicago 2025

The Customer Success Summit in Chicago takes place November 19–20, 2025, at Swissôtel Chicago. The event brings together senior professionals in customer success to explore how teams can deliver value, scale efficiently, and adopt AI-based tools. Sessions focus on practical strategies for renewal, expansion, and aligning customer success with broader company objectives.

Designed for experienced practitioners, the summit offers insights into cross-functional collaboration, customer success operations, and outcome-based success metrics. Attendees can expect hands-on sessions, peer networking, and frameworks for validating the impact of customer success in enterprise environments.

Customer Success Summit themes

• Value realization frameworks: how customer success leaders can quantify outcomes to align with executive goals and justify investments
• AI and automation in customer success: insights for directors and VPs on using emerging tools to scale customer success processes and enhance efficiency
• Cross-functional alignment: best practices for collaborating with sales, marketing, and product teams to drive growth
• Leadership development: strategies for senior customer success professionals to build influence and mentor high-potential team members

Customer Success Summit target personas

• Director or VP of Customer Success focused on renewals, expansion, and long-term growth
• Senior Customer Success Manager scaling operations and driving team performance
• Customer Success Operations or Enablement lead aligning customer success with go-to-market goals
• Product or Customer Experience leader building cross-functional support for customer success outcomes

Company products overview

• Live and virtual Customer Success Summits featuring expert-led sessions, peer networking, and certification options
• Mentorship programs connecting rising customer success professionals with executive-level mentors through structured engagements
• Workshops and courses on AI, automation, and customer success frameworks designed for practical implementation
• On-demand content library offering recorded sessions, templates, and tools for customer success team development

Event sponsors

• Swissôtel Chicago
• Customer Success Collective
• AI and customer success technology vendors
• Regional customer success networks and consulting firms