Customer Support Summit London 2025

The Customer Support Summit London will take place on December 3–4, 2025, at the InterContinental London at the O2 in London.

This summit brings together senior support leaders and customer success professionals to explore AI‑enabled personalization at scale, automation strategies for ticket resolution, and methods to capture actionable insights from support interactions.

Customer Support Summit themes

• AI‑enabled personalization: For support directors and technology managers seeking to tailor customer interactions across channels.
• Support automation frameworks: Useful to ops leads and support engineers focused on reducing ticket resolution time.
• Customer insight capture: Relevant to product managers and CS leaders aiming to turn support data into feedback loops.
• Demonstrating support impact: Suited to heads of support and customer success interested in quantifying support value.

Customer Support Summit target personas

• Head of Customer Support or Director of Support Services
• Customer Success Leader or VP
• Support Operations Manager or Process Improvement Lead
• Product Manager leveraging support feedback

Company products

• Customer Support Summit events: Regional summits offering in‑person learning, networking and workshops for support and success leaders.
• Master certification programs: Advanced training modules and credentials in support strategy, technology adoption and AI integration.
• AI advantage workshops: Practical sessions for support teams to evaluate and deploy AI‑powered automation and personalization tools.
• CS framework templates and toolkits: Ready‑to‑use frameworks, templates and best‑practice playbooks supporting cross‑functional support strategies.