Customer Support Summit New York 2026

A two-day summit repositions customer support as a strategic growth driver through AI, data and team development.

The Customer Support Summit New York 2026 runs March 10-11 at Convene. The event brings together senior customer support and experience leaders to explore how AI integration, team empowerment and data-driven insights can elevate support from a cost center to a strategic business function.

Over two days, attendees examine practical approaches to AI personalization, faster ticket resolution and transforming support operations into data-rich decision-making assets. The summit also provides networking and peer learning opportunities among professionals from across the customer experience industry.

Customer Support Summit New York 2026 Focus Areas

• AI Integration in Customer Support: Leveraging human-centric AI to personalize and scale support interactions.
• Team Empowerment & Development: Strategies to train, retain and upskill support agents for improved customer satisfaction.
• Data-Driven Support Insights: Using customer feedback and operational data to drive smarter business decisions.
• Customer Experience Journey Mapping: Enhancing customer journeys through effective customer journey mapping strategies.
• Support as a Strategic Growth Driver: Repositioning support from a cost center to a growth enabler within organizations.

Who Should Attend Customer Support Summit New York 2026

The summit is designed for senior professionals responsible for customer support strategy, operations and experience. Key personas include:

• Customer support leaders responsible for scaling support operations
• Customer experience professionals focused on journey mapping and AI integration
• Support team managers aiming to empower first- and second-line agents
• Senior decision-makers in customer service and experience functions