CX Summit Boston 2026

The CX Summit 2026 – Global Digital Transformation & Customer Experience will take place in May 2026 at The Bostonian, A Millennium Hotel in Boston. This two‑day, in‑person event brings together senior practitioners, technology providers and transformation leaders to address challenges in CX and digital strategy. 

Over the course of the summit, attendees will engage with keynote presentations, panel discussions and interactive masterclasses focused on AI‑enabled CX, data‑driven personalisation and the organisational enablers of transformation. The summit is designed for executives and senior managers guiding enterprise‑scale CX initiatives. 

Key Themes from CX Summit 2026

• AI‑enabled customer journeys – insights on how CIOs and head of digital can embed conversational AI and automation within service frameworks.
• Data‑driven personalisation – best practices for CDP, analytics or BI leads to deliver targeted customer insights and improved engagement.
• Omnichannel orchestration – practical approaches for CX directors to synchronise communication across channels and platforms.
• Cultural and organisational scale – governance, change and leadership strategies for transformation officers and digital change leads.
• Metaverse and virtual CX – early real‑world case studies for innovation and technology heads exploring virtual worlds.

Who Should Attend

• CIOs and Chief Digital Officers focused on CX transformation
• Customer Experience Directors seeking to operationalise intelligent engagement
• Heads of Data Analytics or BI responsible for CX insight
• Digital or Transformation Leads designing future‑led customer journeys

Conferenzia World Offered Products

• Executive Summits – multi‑day, in‑person CX and digital transformation events curated for senior leaders in enterprise environments.
• Masterclasses – specialist workshops focused on applied CX, AI implementation and data analytics in controlled group settings.
• Exhibition & Sponsorship – curated exhibition space and engagement packages enabling CX vendors to connect with senior decision‑makers.
• Consulting & Training – bespoke advisory and capability‑building programmes delivered by Conferenzia to support digital transformation execution.

Event Sponsors

• Noesis US Corporation