CX USA Exchange Fort Lauderdale 2026

The Customer Experience Exchange USA 2026 will take place from February 24 to 26, 2026, in Fort Lauderdale, Fla. This invitation-only event brings together senior CX executives to exchange insights, benchmark strategies and address emerging business challenges.

The agenda is structured around peer-led discussions and case study presentations focused on the enterprise-wide customer experience. Participants can expect closed-door sessions aimed at strategic collaboration, along with opportunities to meet with solution providers in one-to-one settings.

Key Themes at Customer Experience Exchange USA 2026

• Customer-Centric Operating Models: Focus on evolving organizational structures and cross-functional alignment to improve customer outcomes. Relevant to Chief Customer Officers and Heads of Experience.
• AI and Automation for CX: How emerging technologies are shaping the future of personalized, scalable engagement. Useful for CX technologists and digital transformation leaders.
• Voice of the Customer Programs: Best practices in real-time feedback capture and action. Critical for CX analysts and operational leaders.
• End-to-End Journey Optimization: Improving visibility and eliminating friction across the customer lifecycle. Relevant to CX strategy and transformation leads.
• Employee Experience as a CX Driver: Exploring how EX directly influences CX delivery. Applicable for HR and EX-focused leaders.

Relevant Attendee Personas

• Chief Customer Officers and VPs of Customer Experience
• Digital and CX Transformation Leaders
• Customer Insights and VOC Program Managers
• Heads of Customer Operations or Journey Management

Offerings by the Organizer (IQPC/CX Network)

• Executive Exchange Events: Hosts invitation-only strategy forums across industries including CX, marketing and IT, providing closed-door collaboration between senior executives and solution providers.
• Industry Research and Reports: Publishes insights on CX trends, technology adoption and leadership priorities tailored for enterprise CX leaders.
• Webinars and Digital Events: Offers digital sessions featuring case studies and expert panels focused on practical CX transformation approaches.
• Networking and Peer Engagement: Creates platforms for benchmarking and executive networking through curated matchmaking and discussion groups.

Sponsors of Customer Experience Exchange USA 2026

• RingCentral
• SoundHound
• Treasure Data
• Truthkeep AI
• Verint
• Webex by Cisco
• YaqTraq