Digital Customer Experience Summit Toronto 2025

The Digital Customer Experience Summit 2025 will take place from November 12–13, 2025, at the Hyatt Regency Toronto. The event brings together customer experience and digital transformation leaders to explore how organizations can evolve their strategies, platforms and talent to meet rising expectations across digital channels.

Attendees will gain insights into optimizing the end-to-end customer journey, integrating AI into CX platforms, and driving measurable outcomes through personalization, omnichannel orchestration and experience-led innovation. Sessions include keynote presentations, peer roundtables and solution-focused discussions designed for experienced industry practitioners.

Event Themes: Digital Customer Experience Summit 2025

• AI in CX: Strategies for implementing AI to drive personalization, efficiency and insight, relevant for CX leaders and digital strategy executives.
• Omnichannel Orchestration: Tactics for delivering connected experiences across web, mobile, chat and contact center platforms.
• Journey Mapping and Optimization: Frameworks and tools to better understand, visualize and improve the customer journey.
• Voice of the Customer (VoC): Capturing, analyzing and acting on customer feedback to inform CX design and priorities.
• CX Metrics and ROI: Demonstrating value through operational KPIs and business outcomes tied to experience initiatives.

Who Should Attend

• Chief Customer Officers and CX executives focused on enterprise-wide experience strategies
• Heads of Digital and Marketing leading personalization and platform initiatives
• Customer Insights and Analytics leads responsible for VoC programs
• Directors of Contact Center, Support or Experience Operations

Products and Offerings from Event Organizer

• Customer Experience Summits: Industry-specific and cross-sector events offering strategic content, benchmarking and peer learning for senior CX professionals.
• Online CX Resources: Articles, reports and case studies exploring digital experience innovation, AI implementation and customer-centric growth strategies.
• Webinars and Digital Sessions: Virtual content focused on real-world examples and leadership insights from CX leaders and vendors.
• Networking and Sponsorship Programs: Opportunities for peer connections and solution provider exposure tailored to the customer experience community.

Event Sponsors

• [Sponsor names not publicly listed at time of publishing]