eGain Solve London 2026

Solve 2026 focuses on AI knowledge management and customer experience automation for enterprise leaders.

Solve 2026 is a two-day conference dedicated to AI-powered knowledge management and customer experience (CX) automation. The event runs May 6-7 at the Sofitel London Heathrow.

The conference features keynote speeches, product demonstrations, customer showcases and hands-on workshops. Presentations from Global 2000 companies highlight real-world AI strategies for improving customer service and operational efficiency.

The event targets senior corporate leaders and technical professionals involved in AI-driven customer engagement and automation.

Solve 2026 Themes & Focus Areas

• AI-Powered Knowledge Management: Strategies and frameworks for building trusted AI knowledge bases to drive CX automation.
• Customer Experience Automation: Techniques to reduce service costs and improve customer and agent experiences using AI.
• AI Knowledge Method: A prescriptive approach to preparing enterprise content for AI applications to maximize return on investment.
• Agentic AI Solutions: Development and deployment of AI agents that execute assured actions and deliver automated customer journeys.
• Developer Workshops: Practical sessions on application programming interfaces (APIs), software development kits (SDKs) and tools for building AI-powered customer service applications.

Who Should Attend Solve 2026

The event is designed for senior leaders and technical professionals across customer experience and enterprise technology functions:

• Customer experience leaders seeking AI-powered knowledge management solutions
• Enterprise IT leaders responsible for CX automation and AI implementations
• Developers focused on AI agent creation and integration
• Business executives focused on AI return on investment and customer engagement strategies

Solve 2026 Sponsors

No Data Available

eGain's Current Products & Platforms

• AI Knowledge Hub: A platform that, according to eGain, eliminates knowledge and content silos by unifying enterprise knowledge to guide users to trusted, compliant answers, supporting self-service and AI-driven CX automation.
• AI Agent: A conversational AI tool providing guidance for customers, contact center agents and employees, enabling personalized, compliant interactions across self-service and contact center channels.
• Conversation Hub: A suite delivering personalized digital engagement across multiple customer touchpoints, including chat, email, call tracking, social media, cobrowsing and targeted offers.
• Composer: A modular, full-stack developer platform for building AI-knowledge business applications, enabling customization and integration of AI-powered knowledge solutions.
• AI Content Readiness Assessment: A service to evaluate the quality and readiness of organizational knowledge content for AI automation, identifying gaps that could affect AI performance and customer experience.