Forrester CX Forum East New York 2026

Forrester's two-day CX Forum East brings together CX, marketing and digital leaders.

The Forrester CX Forum East 2026 is a two-day customer experience (CX) conference running June 16-17 in Brooklyn. The event gathers CX leaders, business-to-consumer (B2C) marketers and digital innovators to explore research-backed guidance and frameworks for decision-making in customer experience.

Sessions cover strategy, technology deployment and leadership in the AI era, with a focus on building a unified total experience that integrates human creativity and AI. Forrester says attendees will leave with practical tools, templates and scorecards to drive measurable outcomes in their CX initiatives.

The event also includes networking opportunities and one-on-one analyst meetings. Book your room at New York Marriott at the Brooklyn Bridge now to secure the group rate.

CX Forum East 2026 Themes

• Make Your Strategy Unmistakable: Developing a total experience strategy grounded in customer value and aligned across CX, marketing and digital teams to differentiate from competitors and AI.
• Operate On A Foundation AI Can't Build: Building leadership, purpose, governance and trusted data foundations to design reliable, safe and trustworthy customer experiences.
• Deploy Technology With Intent: Accelerating CX technology, automation and AI agents with defined metrics, guardrails and human-AI workflows to scale impact effectively.

Who Should Attend CX Forum East

The event targets senior professionals responsible for customer experience strategy, marketing and digital transformation. Key personas include:

• CX leaders: Developing advanced strategies to retain customers and demonstrate business impact through exceptional experiences.
• B2C marketers: Focused on cultivating customer loyalty by aligning team strategies with brand promise and uncovering consumer insights.
• Digital leaders: Leveraging emerging technologies and AI to accelerate customer acquisition and improve engagement metrics.

CX Forum East 2026 Sponsors

Notable past and/or present sponsors include:

• Five9 (Title)
• CallMiner (Gold)
• Cresta (Gold)
• QuestionPro (Gold)
• TheyDo (Gold)