Forrester CX Forum East New York 2026

Forrester's CX Forum East 2026 convenes customer experience leaders in New York City for two days of strategy and networking.

Forrester CX Forum East New York City 2026 runs June 16–17, 2026, in Brooklyn, New York City. The two-day customer experience conference is designed for fewer than 400 attendees and focuses on practical guidance, proven strategies and direct engagement with Forrester analysts.

The event targets CX leaders, B2C marketers and digital innovators aiming to enhance customer experiences, digital transformation and marketing innovation. Attendees can expect frameworks, tools and networking opportunities to support decision-making and team alignment, according to Forrester.

Forrester CX Forum East New York City 2026 Focus Areas

• Customer Experience Strategy: Developing next-level strategies to retain customers and demonstrate business impact through exceptional experiences.
• B2C Marketing Alignment: Cultivating customer loyalty by aligning team strategies with brand promise and uncovering consumer insights.
• Digital Innovation and AI: Harnessing technologies and AI to accelerate customer acquisition and improve engagement metrics.

Who Should Attend Forrester CX Forum East New York City 2026

The event is designed for professionals focused on customer experience management, marketing and digital transformation:

• CX leaders developing strategies to retain customers and demonstrate business impact through exceptional experiences
• B2C marketing professionals cultivating customer loyalty by aligning team strategies with brand promise
• Digital leaders harnessing technologies and AI to accelerate customer acquisition and improve engagement metrics

Those interested in customer journey mapping and customer loyalty programs will find relevant sessions and networking opportunities at the event.