Future CX Expo Fort Lauderdale 2026

The Future of CX Expo 2026 is scheduled for February 10–12, 2026, at the Broward County Convention Center in Fort Lauderdale, Fla. This event is part of the broader #TECHSUPERSHOW, which includes multiple co-located conferences focusing on various aspects of technology and customer experience.

The expo aims to bring together professionals from across the customer experience (CX) spectrum to discuss emerging trends, technologies and strategies that are shaping the future of customer interactions and satisfaction.

Themes at Future of CX Expo 2026

• Integration of Generative AI in CX
  Exploring how generative AI technologies can be leveraged to enhance customer interactions and streamline service processes. Relevant for CX strategists and AI implementation leads.
• Customer Trust and Data Security
  Addressing the importance of maintaining customer trust through robust data security measures. Essential for compliance officers and data protection managers.
• Personalization at Scale
  Strategies for delivering personalized customer experiences across various channels and touchpoints. Beneficial for marketing directors and personalization specialists.
• Employee Experience (EX) and Its Impact on CX
  Understanding the correlation between employee satisfaction and customer experience outcomes. Important for HR leaders and organizational development professionals.
• Omnichannel Customer Journeys
  Designing seamless customer journeys across multiple platforms and devices. Applicable to digital transformation officers and UX designers.

Relevant Job Titles for Future of CX Expo 2026

• Chief Customer Officers (CCOs)
  Overseeing customer experience strategies and ensuring alignment with business objectives.
• Heads of Customer Experience
  Leading CX initiatives and managing cross-functional teams to enhance customer satisfaction.
• Directors of Digital Transformation
  Implementing digital tools and processes to improve customer engagement and operational efficiency.
• Marketing and Brand Managers
  Developing and executing campaigns that resonate with customers and build brand loyalty.

Organizer’s Product Offerings

• Conference Sessions and Workshops
  In-depth discussions and training on the latest CX trends and technologies, delivered by experienced industry practitioners.
• Exhibition Space
  Vendor booths and showcases featuring CX platforms, customer journey tools and automation technologies.
• Networking Opportunities
  Structured and informal networking events designed to connect CX professionals across industries and roles.
• Resource Materials
  Access to whitepapers, research findings and case studies focused on customer experience innovation and strategy.

Sponsors of Future of CX Expo 2026

• Cloudonix – Platinum Sponsor
• Megapath – Platinum Sponsor
• IgniteTech – Presenting Sponsor
• NHC – Hotel Keycard Sponsor
• SkySwitch – Lanyard Sponsor
• Telesystem – Badge Insert Sponsor
• Comcast Business – Backpack Sponsor
• AT&T – Attendee Bag Sponsor
• Snom – Exclusive Phone Sponsor
• C3 Complete – Networking Live Party Sponsor