Intercom: Pioneer New York 2025

Pioneer by Intercom takes place on Oct. 9, 2025, at the Perelman Performing Arts Center in New York City. The summit will be available in person and virtually.

The event will gather over 400 leaders in AI-driven customer service. It features presentations from Intercom executives, updates on the Fin AI agent, peer case studies, and discussions on scaling AI in service operations.

Pioneer Themes

• AI-first customer service strategy: Approaches for executives deploying AI agents to transform support workflows and business outcomes.
• AI agent performance evolution: Tracking Fin’s progress from handling simple queries to managing complex support issues.
• Human-AI collaboration: Designing models where AI automates routine tasks while human agents manage oversight.
• Peer practitioner insights: Customer service leaders sharing use cases and lessons from AI adoption.

Pioneer Target Audience

• Customer service and support executives implementing AI-first strategies
• Engineering and product leaders integrating AI agents into platforms
• Operations leaders optimizing resolution workflows with AI
• AI specialists assessing governance, readiness, and deployment

Intercom Product Suite Featured at Pioneer

• Fin AI Agent: A configurable AI agent for customer support with an analyze-train-test-deploy workflow, no-code tools, and live helpdesk integration.
• Intercom Customer Service Suite: Combines the Fin agent with Intercom’s helpdesk system to unify support across chat, email, voice, and social channels.

Pioneer Sponsors

• Intercom (summit host)
• Fin (flagship AI agent featured at the summit)