Kustomer: CX NOW Los Angeles 2025

CX NOW Los Angeles takes place Oct. 22 at Playa Studios in Culver City, Calif. The day includes keynote presentations, panel sessions, partner showcases and networking sessions focused on the intersection of CX, AI and support operations hosted by Kustomer.

This edition is designed for leaders in customer experience, support operations, data strategy and technology. The agenda emphasizes how organizations can operationalize AI, unify data, and link support functions to business outcomes.

CX NOW LA Themes

• AI in service operations: Embedding reasoning models, assistive agents and automation oversight — relevant for CX architects, AI strategy leads, support VPs.
• Unified customer timeline: Persistent context across email, chat, voice, messaging — useful to CRM leads, architects, data engineers.
• Support as revenue driver: Connecting support KPIs to retention, upsell and renewals — for operations executives, finance and CX strategists.
• Agent workflow & collaboration: Coaching, routing and human-machine collaboration — for QA leads, workforce managers, support designers.
• Platform architecture & integrations: API strategy, extensibility and system interoperability — for IT leads, solution architects and engineering managers.

CX NOW LA Target Audience

• Chief Customer Officer, Head of Customer Experience, VP of Support
• Director or Head of Support, Service Operations, Contact Center
• CRM/Platform Architect, Data Strategy Lead, Systems Integrator
• AI/Automation Lead, Workflow Engineering Lead, Solution Architect

Kustomer Product Offerings

• Kustomer CRM & Service Platform: A timeline-based CRM and case management engine that unites interactions from email, chat, voice, social and messaging for support teams.
• Agent Workspace & Tools: Unified UI giving agents access to conversation history, macros, internal notes, collision detection and workflows across channels.
• AI & Automation Suite: Features including intent detection, auto-summaries, response suggestions, bot handoff logic and workflow triggers with oversight controls.
• Routing, Queues & SLAs Engine: Skills-based routing, priority queues, SLA timers and policies to manage workload and enforce service objectives across channels.
• Knowledge Base & Self-Service Layer: Managed help content, guided workflows and search tools for deflection and escalation logic.
• Reporting & Analytics Module: Dashboards, custom reports, API access and exports supporting volume, agent performance and customer metrics for BI systems.
• Integrations & API Ecosystem: Webhooks, connectors for telephony, messaging platforms, e-commerce systems and workflow orchestration tools.

Sponsors — CX NOW LA

• Assembled
• Aircall
• Fullview