LevelUP Mountain View 2025

LevelUP 2025 takes place Nov. 6, 2025 in Mountain View, Calif. There are full-day summit sessions on Nov. 6 at the Hyatt Centric, and a celebration dinner at Levi’s Stadium.

The agenda features keynotes, breakout sessions, and hands-on materials centered on AI-powered customer experience. Attendees receive access to summit sessions, networking lunch, workshop resources, evening networking, and admission to the gala dinner at Levi’s Stadium.

LevelUP 2025 Key Themes

• AI-powered customer experience: practical approaches for applying AI to service quality, agent performance, and operational insight; relevant to CX leaders, contact center executives, and operations heads.
• Practitioner training and enablement: sessions and hands-on materials aimed at diagnostics, measurement, and workflow improvement; useful for QA managers, supervisors, and enablement teams.
• Technology ecosystem and integrations: discussions reflecting platform connections with contact center, CRM, and analytics tools; valuable for platform architects and martech leaders.
• Executive networking and peer exchange: structured receptions and a gala dinner enabling cross-industry benchmarking; helpful for senior leaders responsible for CX strategy and investment.

LevelUP 2025 Target Audience

• Chief customer officers, VPs of customer experience, and customer service executives.
• Contact center operations leaders, QA managers, and workforce supervisors.
• Product, platform, and integrations leaders supporting CX technology stacks.
• Data, analytics, and AI leaders driving CX measurement and performance.

Level AI Product Portfolio

• Quality Assurance (QA-GPT and Auto QA) — Automated and hybrid QA scoring with evidence and reasoning, rubric customization, trend dashboards, and agent self-review to expand coverage and streamline evaluations.
• Real-Time Agent Assist — Live guidance using transcripts, sentiment, and context to surface knowledge, next-best actions, and dispositions; includes manager assist views for intervention during active conversations.
• Contact Center Analytics — Unified analytics across calls, chats, and QA data with out-of-the-box reports and charting to expose drivers of CX, product issues, and operational bottlenecks.
• Integrations — Prebuilt connections to major CCaaS, CRM, and messaging platforms (e.g., Amazon Connect, Five9, Talkdesk, Genesys, Zendesk, Freshworks) for ingestion, QA coverage, and assist features.