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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Large boulders and debris from a rockslide blocking a narrow mountain road surrounded by steep cliffs and greenery.
Some Consumers Find Zero Benefit With AI in Customer Service
Read now
Editorial
Three dogs sitting on grass beside their owners during an outdoor training session — a golden retriever, a white poodle mix and a brown terrier — all on leashes and looking forward.
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
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Editorial
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
Read now
Two horses standing close together in a grassy field appear to be playfully “talking” or laughing with their mouths open, showcasing expressive faces and messy manes.
Your Boss Needs a New CX ROI Language: The Customer Asset Model
NiCE Software team members pose together at their booth during Salesforce Dreamforce, featuring branding for the NiCE + Cognigy partnership and event sponsor signage in the background.
NiCE Launches AI Ops Center for Enterprise CX Reliability
Two animated robots, one blue with a white star on its chest and one red with a flat round head, sit across a white table as if in conversation against a neutral background.
From Static to Smart: Why AI Is the Next Frontier in CMS
Genesys CEO Tony Bates on stage at his company's conference in Nashville in September 2025.
Genesys & Scaled Cognition Partner on Agentic AI for CX
Empty road in the forest in the Czech Republic.
The CMO’s 2026 Roadmap: How to Turn LLM Visibility Into GTM Strategy
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Chief Customer Officer Challenges: From 'Mean Girls' Politics to Real CX Power
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MAICON Cleveland 2024

cleveland
Conference
Date
Sep 10, 2024 –
Tuesday
Sep 12, 2024
Thursday
Time
1:00 PM – 3:00 PM
(UTC-04:00) Eastern Time (New York)
Location
Cleveland

What You’ll Learn

Marketing Artificial Intelligence Conference (MAICON) was created for marketing leaders and practitioners seeking to drive the next frontier of digital marketing transformation within their organizations.

The team at Marketing Artificial intelligence Institute is excited to host our 5th annual MAICON—Marketing AI Conference—at this pivotal point for our industry.  Join us Sept. 10 - 12, 2024 in Cleveland, Ohio.

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Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
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On Demand
Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy NowOnline
Boost self-service by 30% and slash call volume by 63% with agentic AI.
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Don't let robocalls sabotage your customer relationships. Learn how to secure your voice channel.
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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