Medallia Experience Las Vegas 2025

Step into a transformative experience at Medallia Experience 2025, where exceptional brands, pioneering leaders, and influential peers converge to empower you to truly stand out. This year, the heart of the event lies in the connections you’ll make—connections that will inspire innovation, drive success, and fuel lasting relationships.

Attendees will have the opportunity to choose from more than 50 sessions covering topics like Analytics and AI, CX Best Practices, Digital and Omnichannel, Employee Experience, Executive Engagement and ROI, Frontline Empowerment, and Market Research. Experience leaders and practitioners from world-renowned brands will share the impact they are driving in their organizations with the help of Medallia, including those from:

Key Themes at Medallia Experience 2025:

• Unlock Employee Potential: Discover strategies to cultivate an empowered culture where your people become the driving force behind meaningful change and groundbreaking innovation.
• Discover the Power of AI: Immerse yourself in the AI revolution, exploring cutting-edge capabilities so seamlessly integrated that they are redefining the customer experience industry as we know it.
• Build Loyalty with Confidence: Strengthen your brand and outpace the competition by activating a continuous improvement strategy that drives loyalty and positions your brand as a leader.

Medallia's product and service offerings include:

• Medallia Experience Cloud
  An integrated platform that captures Voice of the Customer (VoC) and Voice of the Employee feedback across multiple channels. It provides analytics, insights, and action workflows to help organizations enhance customer and employee experiences.
• Medallia Customer Experience
  A solution focused on gathering and analyzing Voice of the Customer feedback from various touchpoints. It helps businesses understand customer sentiment, identify pain points, and prioritize improvements.
• Medallia Employee Experience
  This product captures Voice of the Employee feedback and engagement data. It provides insights to improve workplace culture, employee satisfaction, and overall productivity.
• Medallia Digital Experience
  Offers tools to capture and analyze user feedback, providing insights into the Voice of the Customer from websites, mobile apps, and other digital channels. It helps identify issues in digital experiences and optimize user interactions.
• Medallia Contact Center Experience
  Focused on collecting and analyzing Voice of the Customer feedback from contact center interactions. It provides insights to improve agent performance, customer satisfaction, and operational efficiency.
• Medallia Social
  Monitors and analyzes social media feedback and online reviews to capture Voice of the Customer insights. It helps organizations manage their online reputation and understand public sentiment toward their brand.
• Medallia Market Research
  Provides tools for conducting market research through surveys and feedback collection, capturing both Voice of the Customer and Voice of the Employee insights. It helps businesses gather data for product development and marketing strategies.
• Medallia Mobile
  A mobile application that allows users to capture, analyze, and act on Voice of the Customer and Voice of the Employee feedback from anywhere. It supports real-time alerts and on-the-go access to experience data.
• Medallia Voices
  An app that curates customer stories and feedback for frontline employees and executives, emphasizing the Voice of the Customer to foster a customer-centric culture within the organization.
• Medallia LivingLens
  A video feedback solution that captures and analyzes video responses from customers and employees, providing qualitative insights to complement quantitative data from the Voice of the Customer and Voice of the Employee.
• Medallia Athena
  An AI-powered analytics engine that processes experience data, including Voice of the Customer and Voice of the Employee insights, to generate predictive analytics. It helps organizations anticipate trends and take proactive actions.