NICE Interactions Las Vegas 2025

Interactions 2025, hosted by NICE, is scheduled for June 16-18, 2025, at the Aria Hotel in Las Vegas. This conference focuses on advancements in customer experience (CX) and offers attendees insights into the latest innovations and best practices in the industry.

The event features an agenda that includes analyst insights, workshops, and panels discussing world-class CX innovation. Additionally, an Interactions.EDU day on June 16 offers product training courses for NICE solutions, requiring special registration and an extra fee.

Interactions 2025 Themes

• Generative AI in CX: Exploring AI-driven tools for enhancing customer interactions; relevant for CX strategists and technology leaders.
• Cloud Solutions: Implementing cloud technologies to improve service delivery; pertinent to IT managers and operations directors.
• Digital Transformation: Strategies for integrating digital channels into customer service; valuable for digital transformation officers and service managers.
• Best Practices in CX Innovation: Sharing successful approaches to customer experience; beneficial for CX leaders and business development managers.

Interactions 2025 Target Audience

• Customer Experience Leaders
• Technology and Innovation Officers
• Operations Directors
• Digital Transformation Managers

NICE Product Offerings

• CXone Mpower Platform: An AI-driven platform for automating service workflows and enhancing agent performance.
• Interaction Analytics: Analyzes customer interactions across channels to provide insights into behavior, intent, and effort.
• Enlighten AI for CX: AI models designed to improve customer satisfaction by analyzing agent behaviors and customer sentiment.
• Quality Management Solutions: Tools for monitoring and enhancing agent performance to ensure service quality.
• Self-Service Analytics: Solutions that enable customers to resolve issues independently, reducing the need for agent intervention.