NiCE World 2026 Orlando

The annual NiCE World 2026 conference will take place June 8-10, 2026 in Orlando, Fla. at the Walt Disney World Swan and Dolphin Resort. The event is organized by NiCE and focuses on customer experience and AI strategy for senior professionals.

The agenda includes keynotes from NICE executives, breakout sessions on AI-driven customer experience models, demonstrations and networking forums. The program is designed for technology, operations and customer experience leadership teams working to align AI with service operations.

NiCE World 2026 Themes

• AI-first customer experience transformation – frameworks for CX, customer service and IT leaders implementing AI-driven workflows and measuring impact.
• Operationalizing data and automation – guidance for enterprise architects, operations executives and transformation managers integrating automation into service delivery.
• Workforce enablement and agent augmentation – for contact center directors, HR transformation leads and workforce planning teams applying AI to improve agent productivity.
• Governance, trust and compliance in AI – for risk officers, compliance leads and legal executives managing governance, transparency and ethical considerations.
• Partner ecosystem innovation and integration – for solution architects, vendor management leads and sourcing professionals evaluating partner-led AI and CX platforms.

NiCE World 2026 Target Audience

• Chief Customer Officer or VP of Customer Experience – overseeing strategies and technologies for customer-facing operations.
• Chief Information Officer or VP of Technology – responsible for enterprise architecture and AI implementation in service environments.
• Operations Director or Contact Center Leader – managing service workflows, agent performance and automation programs.
• Risk, Compliance or Governance Executive – ensuring data protection, transparency and regulatory alignment for AI systems.

NiCE product portfolio highlights

• CXone Platform – cloud platform for orchestrating human and AI agents across channels including voice, chat and workflow automation.
• Intelligent Virtual Agent – conversational AI supporting customer self-service and automating complex interactions across communication channels.
• Experience Optimization (XO) – analytics and AI tools that analyze customer interactions to identify automation opportunities and improve service delivery.
• Workforce Engagement Management – applications for managing employee performance, hybrid work scheduling and aligning agent activity to business outcomes.
• Voice-as-a-Service (VaaS) – cloud-native voice platform designed for scalable, enterprise-grade customer experience operations.