Conference
Date
Time
8:00 AM – 5:00 PM
(UTC-05:00) Eastern Time (New York)
Location
New York
Reuters Events: Customer Service and Experience EAST New York 2025
What You’ll Learn
Reuters Events Customer Service & Experience EAST 2025 returns to New York City November 4-5, 2025. The event will be held at Brooklyn Bridge Marriott, drawing senior service and experience executives across industries.
The two-day program will feature keynote addresses, panel discussions and case studies focused on customer-centric transformation, AI and automation integration, cross‑department collaboration, and metrics-driven service strategies.
Themes at Customer Service & Experience EAST 2025
- AI and automation in service delivery – practical applications and efficiency gains for CX leaders and operations VPs
- Cross‑functional orchestration – frameworks for better alignment between CX directors, IT and HR leads
- Customer‑employee experience alignment – strategies linking employee sentiment with customer outcomes, relevant for engagement heads and team managers
- Metrics‑driven CX – methods for measuring ROI and driving executive insight for analytics directors and finance partners
Relevant Attendees
- Chief Customer Officer or VP Customer Experience accountable for enterprise CX strategy
- Head of Contact Centre or Customer Operations focused on frontline performance
- Director of CX Analytics responsible for data‑driven decision‑making
- Customer Service Technology Lead evaluating AI or automation platforms
Event Sponsors
Platinum Sponsors
- Verint
- IBM
Gold Sponsors
- Cresta
Exhibitors
- CallMiner
- Clootrack
- Decagon.ai
Reuters Events CSX EAST Products
- CSX Summit – annual in‑person gathering for senior customer service and experience professionals to share strategies and benchmarks
- CSX Insights Report – concise analysis of emerging customer service trends, benchmarks and industry best practices
- CSX Advisory – bespoke consultancy for organisations seeking to deploy AI, automation or CX‑centric operating models
- CSX Community Platform – year‑round digital network for peer exchange, resource sharing and expert dialogue in service and experience roles
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