SAP Customer Experience LIVE Las Vegas 2025

SAP Customer Experience LIVE 2025 will take place from October 6 - 8, 2025, in Las Vegas. The event will be held at the Venetian Convention & Expo Center and will bring together professionals from across industries to explore SAP’s latest customer experience (CX) technologies and strategies.

The event will focus on how SAP’s CX portfolio integrates with broader SAP solutions to address evolving customer expectations. Attendees can expect sessions on AI-powered innovations, digital commerce, and data-driven engagement strategies, with opportunities to hear from SAP customers and product experts.

SAP Customer Experience LIVE 2025 Event Themes

• Integration of SAP CX and SAP ERP: Focus on aligning customer experience initiatives with backend enterprise systems for operational efficiency.
• AI-Powered Customer Engagement: Examination of how artificial intelligence enhances personalization and response times across marketing, sales, and service.
• Peer Insights and Strategies: Case studies and real-world stories from SAP customers implementing CX tools in complex environments.
• Product Demonstrations: Technical walkthroughs of SAP's CX products including use case scenarios and architectural details.

Who Should Attend SAP Customer Experience LIVE 2025

• Customer Experience Managers: Responsible for CX strategy, customer journeys, and loyalty initiatives.
• IT and Digital Transformation Leaders: Overseeing digital infrastructure and integration across enterprise systems.
• Marketing and Sales Executives: Focused on improving engagement, conversion, and retention metrics.
• SAP Solution Architects: Involved in planning and deploying SAP CX within existing SAP environments.

Key SAP Customer Experience Products

• SAP Commerce Cloud: Provides tools for managing omnichannel digital commerce experiences with centralized product and content management.
• SAP Sales Cloud: Supports sales automation, forecasting, and performance management with integrated customer data.
• SAP Service Cloud: Enables efficient customer service workflows with case management, field service, and AI-driven insights.
• SAP Marketing Cloud: Offers capabilities for personalized, consent-based marketing across email, mobile, and web.
• SAP Customer Data Cloud: Manages customer identities, preferences, and consent across engagement platforms and regulatory contexts.